Refund policy
UK & Worldwide Returns
We hope you love your Lavish Alice purchase, however if it's not quite right, you can return it for a refund through our dedicated returns portal, powered by ZigZag.
To be eligible for a refund, please make sure you meet the following criteria:
- Your returns request must be submitted through our portal within 14 days of receiving your parcel.
- The garment/s must be unworn and in perfect re-saleable condition.
- All security ribbons, and tags, must be firmly attached to your garment/s.
- Your refund will be issued within 3 - 5 working days once the return has been validated.
If your return does not meet our criteria, we reserve the right to return the item/s back to you. Alternatively, you may be issued with a Gift Card, which has no expiry date.
Please kindly note that all refunds will be issued back to the original method of payment, under the following timescales:
- Credit/Debit Card (2-3 days)
- ApplePay (2-3 days)
- PayPal (Instantly)
- Klarna (Instantly)
- Gift Card (Instantly)
- Amazon (2 - 3 days)
All UK & Worldwide returns must be processed through our dedicated returns portal. Please follow all steps below to ensure your refund is processed quickly.
- Scan the QR code on your returns card to access the portal. Simply enter your order number, starting with 'LAR' along with your email address, postcode or last 4 digits of your phone number.
- Tick the item/s you'd like to return and tell us why you're sending these back to us.
- Select and pay for the returns service of your choice.
- Follow the instructions provided and get your package ready to send back to us.
- Write your 'LAR' order number in the box provided on the returns card, and please make sure to include the card within your parcel.
- Send your parcel back following the instructions provided.
- Finally, once you receive a text message, or email, to confirm your return has arrived back with us safely, please contact us and we'll immediately validate and process your refund within 3 - 5 working days.
Please note, all Lavish Alice returns now need validating to ensure we're protecting our customers against a significant increase in returns fraud. This final step also allows us to process your refund within 3 - 5 working days of receipt, so you're not waiting any longer than necessary.
Useful Links:
If you need any help, please email care@lavishalice.com and our dedicated returns team will get back to you within 12-24 hours, Monday to Sunday.