Product Page - Returns Tab

Returns Information

You can find our returns policy here. If you have any questions about our returns policy, please contact our customer care team before making a purchase or return. You can contact us by emailing care@lavishalice.com.

All returns must be processed through our dedicated returns portal which can be found here at www.lavishalice.com/returns.

• UK (Mainland) returns cost £5.99 and the fee is payable through the portal. This service is provided by Royal Mail or InPost.
• Northern Ireland returns cost £5.99 and the fee is payable through the portal. This service is provided by Royal Mail or InPost. Please note, InPost is not available in all areas.
• International return costs are varied, and depend on the service selected when processing your return through the portal.

Please note, outbound customs charges & taxes will not be refunded.

Our care team operating hours are 09:00 - 24:00 (midnight), Monday to Friday, and 09:00 - 21:00 on a Saturday & Sunday, so please be assured that a reply will be issued quickly. We’re always here and happy to help!